Support
Deploying an AI Chat Agent on your website is one of the smartest moves you can make for your business.
But we know that implementing new technology can sometimes raise questions. Whether you are adjusting your AI’s tone of voice, integrating a new CRM, or looking to maximise your chat-to-lead conversion rates, you don’t have to figure it out alone.
At Nokuthula AI, we don’t just hand over the software and wish you luck. We provide localised technical support to ensure your digital assistant is always running optimally, whether helping you capture every single lead, responding to queries or by answering FAQ questions on your behalf from your curated knowledge base.
Here is a complete overview of the support services available to you.
1. Zero-Friction Onboarding Support
We believe that setting up cutting-edge AI shouldn’t require a degree in data science. The moment you start your 14-day free trial, you gain access to our setup resources:
Guided Installation: Easy-to-follow documentation and copy-paste code snippets for WordPress, Shopify, Wix, and custom HTML sites.
AI Training Templates: Pre-built prompts and framework structures to feed your business data into the AI agent accurately from day one.
Pre-Live Testing Environment: Test your AI’s responses safely in a sandbox dashboard before pushing it live to your actual customers.
2. Choose the Support Tier That Fits Your Business
We cater to businesses of all sizes. Depending on your chosen subscription model (Monthly or Yearly), we offer distinct support tiers designed to keep your automation seamless.
| Support Feature | Monthly Plan | Yearly Plan (Priority Support) |
| Knowledge Base Access | Unlimited (24/7) | Unlimited (24/7) |
| Email & Ticket Support | Yes (Standard Response) | Yes (Priority Response < 4 Hours) |
| Live Chat Technical Support | Business Hours | Business Hours |
| Quarterly AI Performance Audit | Available Add-on | Included (Free) |
| Dedicated Account Manager |  | Yes |
3. Dedicated Support Channels
If something needs human intervention, getting in touch with us is incredibly straightforward. You can reach out through any of the following channels:
The Self-Service Knowledge Base
For the do-it-yourselfers, our comprehensive documentation hub features troubleshooting guides, video walkthroughs, and prompt engineering tips to help you fine-tune your chatbot instantly.
In-App Support Tickets
Logged into your dashboard? Simply click the “Help” icon in the bottom corner to lodge a ticket directly with our engineering team. We track every ticket to make sure no issue falls through the cracks.
Priority Email Support
For billing questions, integration queries, or technical adjustments, drop us a line at [email protected]. Priority is automatically assigned to our annual subscribers, ensuring rapid resolution.
4. Continuous AI Optimisation
Your business evolves, and your AI should too. Beyond fixing technical bugs, our support team is dedicated to helping your AI agent become smarter over time.
Pro Tip: We actively monitor general system performance and regularly roll out backend updates, LLM optimizations, and security patches completely free of charge to all active subscribers.
For our Yearly Plan subscribers, we go a step further. Every quarter, our AI specialists will review your chat logs, analyze drop-off rates, and help you tweak your data sources to continuously improve conversion rates and customer satisfaction.
Need Immediate Assistance?
We are ready to assist you in making your website automation a massive success.
Are you an existing client? Log in to your dashboard to open a direct support ticket.
Are you exploring your options? Click here to start your 14-day free trial and experience our intuitive setup process first hand.
For general inquiries, feel free to contact us at [email protected].